Inside Account Manager- Eastern Region

Liquidity Services (NASDAQ: LQDT) operates the world’s largest B2B e-commerce marketplace platform for surplus assets, with over $10 billion in completed transactions to more than 5 million qualified buyers worldwide and 15,000 corporate and government sellers. It supports its clients’ sustainability efforts by helping them extend the life of assets, prevent unnecessary waste and carbon emissions, and reduce the number of products headed to landfills.

GovDeals, a Liquidity Services marketplace, is the leading online auction marketplace for the sale of surplus and confiscated items for government entities including city, county and state agencies as well as school boards and public utilities. The company has a twenty five-year record of strong growth with over 15,000 clients in 52 States & 11 Provinces of Canada. GovDeals is owned and operated by Liquidity Services Inc., a leading B2B marketplace company.

In response to the continued growth of their business GovDeals is looking for an Inside Account Manager to provide training and support to clients of their nationwide internet-based government online auction service. The candidate must be willing to travel 10% of the time. They will be assigned an existing client base with the potential of adding many more additional clients.

Principal Duties and Responsibilities: Describe the major tasks/duties, essential responsibilities, accountabilities, working relationships, and key activities associated with this role, (this can be strategic activities vs. tactical)

• Provide onsite, telephone, email and internet training and support to assigned territory clients
• Regular follow up to encourage additional utilization by the client
• Provide onsite and in field services to Clients including cataloging, gathering descriptions, photographing assets, releasing assets to winning bidders on behalf of sellers in various locations both indoor and outdoor in a variety of weather elements
• Work with the Territory Business Development Managers to secure new clients and to protect existing clients from competitors
• Attend large, high-profile conferences as required
• Monitor assigned clients’ auction listings to ensure a high level of quality and sound auction practices
• Work with the Supervisor, Client Relationships - East to identify all dormant clients and help formulate a strategy to resell these clients on the usage of GovDeals
• Represent GovDeals to the government and public sector in a positive and professional manner

• None

• Associates Degree preferred
• Minimum of 1+ years of hands-on technical account management/customer service experience

• Excellent written/verbal communication skills
• Seeking a self-starter, with a strong work ethic & time management
• High level of teamwork required to effectively collaborate with various departments (i.e. Marketing, Client Services, Business Development, Sales Support, etc)
• Candidate must be adaptable (able to work in a variety of settings and weather conditions, i.e. train and present in a boardroom, gather pics/descriptions in a boneyard w/inclement weather)
• Computer skills to include Word, Excel, Outlook, email and internet usage
• Must have a valid driver's license and clean driving record

• Candidate must reside in an area with access to high-speed internet service and cellular phone service

• Remote - USA

Position is remote for those who reside and are legally authorized to work in the Eastern Region. Candidate must reside in an area with access to high-speed internet service and cellular phone service.

• 10% domestic travel

At Liquidity Services, we provide a comprehensive benefits package that supports our employees’ well-being and provides growth opportunities and career development.  Our offerings include:

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee assistance program (EAP)
• Professional development and tuition assistance

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs.

In addition to base pay, this role is eligible for other compensation, such as commission.

The base salary range for this position is $22.50 to $27.00 hourly plus the opportunity to earn commissions. The variable pay includes commission based on sales. The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range. Based on the factors mentioned above, this range may be modified in the future. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.