Liquidity Services

  • Client Solutions Manager/Sr. Manager

    Job Location US-MD-Bethesda
    Retail Supply Chain Group
    Travel Required
  • Company Overview

    Every organization has surplus – assets or inventory no longer required. Liquidity Services (NASDAQ: LQDT) works with clients to ensure surplus is intelligently transformed from a burden into a liquid opportunity that fuels the achievement of strategic goals. Our superior service, unmatched scale, and ability to deliver results enable us to forge trusted, long-term relationships with over 10,000 clients, including Fortune 1000 and Global 500 organizations as well as government agencies. With $7 billion in completed transactions, over 3 million registered buyers, and reach into almost 200 countries and territories, we are the proven market leader in delivering smart surplus solutions.


    Liquidity Services operates in an entrepreneurial, collaborative, and vibrant workplace. We’re looking for team members who enjoy working in a fast-paced, relaxed environment – a place where you’ll be challenged and empowered to perform. Our core values – which include integrity, customer focus, relentless improvement, innovation to support leadership, and mutual trust and accountability – drive our individual and corporate success.

    General Summary

    The Client Services Manager/Senior Manager will drive the growth and day-to-day operations of several multi-million-dollar client accounts. The successful candidate will focus on increasing revenue and GMV by expanding LSI’s service offerings and adding new product verticals. Additionally, the Client Services Manager will oversee the execution of client initiatives to ensure projects to ensure successful implementation. 


    • Grow business within existing client accounts via increased liquidations or value-added services
    • Develop and monitor key performance indicators to ensure an overall high quality of service and profitability of each client’s activities
    • Present program results to clients and pitch new opportunities for growth and efficiency
    • Work closely with LSI’s Sales, Logistics, Transportation, and Technology departments to develop efficient processes and services adapted to specific customers’ business requirements
    • Work with LSI’s Legal department to draft and negotiate client contracts
    • Set account program scope of work and pricing in coordination with other internal functions

    Key Performance Indicators:
    • Revenue growth and margin generated by accounts
    • Retention and further penetration of accounts
    • Successful launches of new accounts
    • Inventory throughput and velocity


    Supervisory Responsibilities:
    • Will lead and develop one or more analysts to support data preparation, client inquiries, client and internal operations correspondence, and presentation preparation



    Education/ Experience:
    • Bachelor’s degree in Supply Chain, Logistics, Business, or Finance
    • MBA preferred
    • 7 to 10+ years demonstrated account management and/or sales experience in a high growth company
    • 7 to 10 years in multiple, full life cycle project management in a client service environment
    • 3 to 5+ years management experience with personnel management and employee development
    • Practical knowledge of supply chain / logistics issues and solutions
    • Comfortable in situations presenting to and brainstorming with C Level executives
    • Must possess superior communication and presentation skills to communicate LSI's services effectively to both internal and external audiences
    • Must possess strong analytical skills with advanced Excel skills and financial modeling abilities
    • Must possess strong organizational skills for account management and project implementation requirements
    • Demonstrated ability to focus and prioritize operational tasks in a high growth environment
    • Passionate regarding the use of technology, particularly web based applications, to drive performance and service enhancements
    • Familiarity with online auction model or e-commerce businesses
    • Must be able to develop original ideas and solutions to difficult situations or problems
    • A self-starter with a passion for success and a drive for results


    Liquidity Services is an Equal Opportunity Employer


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed